Privacy Policy
Information We Collect
- When you make a purchase or create an account, we collect details such as your name, billing and shipping address, payment information, email address, and phone number.
- We automatically collect certain data from your device, including your IP address, browser type, time zone, and cookies stored on your device. We also track pages viewed, products browsed, and interactions with our site to improve your shopping experience.
- Payment details are processed securely through trusted third-party payment gateways. Trovea.ae does not store or have direct access to your full credit/debit card information.
- We collect details about your purchases, preferred delivery methods, and order history to process your transactions smoothly.
- If you contact us via email, social media, or chat, we may collect additional details necessary to respond to your inquiries and provide customer support.
How We Use Your Information
We use the information we collect to:
Process, confirm, and deliver your orders efficiently.
Communicate with you regarding your purchases, updates, and promotional offers.
Personalize your shopping experience based on your preferences and browsing behavior.
Improve our website’s functionality, performance, and product offerings.
Prevent fraud, ensure secure transactions, and maintain the integrity of our platform.
Manage and enhance customer service and post-purchase interactions.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share limited information with:
Service Providers: Trusted third parties (e.g., shipping partners, payment processors) that assist in order fulfillment and website operations.
Legal Compliance: If required by law or to protect our rights and comply with legal obligations.
Each third-party partner is required to maintain strict data confidentiality and security.
Cookies and Tracking
Trovea.ae uses cookies and similar technologies to provide a seamless browsing experience. Cookies help us:
Remember your preferences and shopping cart items.
Understand site traffic and user behavior to improve performance.
Display personalized recommendations and promotions.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly without cookies.
Data Security
We take your data security seriously and implement robust measures, including SSL encryption, secure servers, and restricted access controls. While we strive to protect your information, no online system can be guaranteed completely secure.
Your Rights
- Access, correct, or delete your personal information.
Opt-out of marketing emails anytime by clicking the “unsubscribe” link or contacting us directly.
Request information about how your data is collected and processed.
Third-Party Links
Our website may include links to external websites or social media platforms. Trovea.ae is not responsible for the privacy practices or content of those sites. We recommend reviewing their respective privacy policies before sharing any personal data.
Changes to This Privacy Policy
Trovea.ae may update this Privacy Policy periodically to reflect business, legal, or regulatory changes. The latest version will always be available on this page, with an updated revision date.